Stores / The RealReal
The RealReal return policy
Request the return within 14 days of the shipment date, and get it back to them within 21 days.
14days from shipping
- Refund
- Original payment method or credit
- Cost to return
- See the returns page; $6.95 restocking fee for in-store returns
Sale and final-sale items
- Items sold at 40% or more off the original list price can't be returned.
- Final sale: Items 40% or more off
- Final sale: Swimwear
- Final sale: Beauty
- Final sale: As Is items
- Final sale: Final sale items
- Final sale: Missing security tag
Good to know
- Ship it back within 21 days of the shipment date, not just request it.
US vs Canada
Not confirmed: The RealReal's returns page doesn't cover Canadian orders.
- Window
- 14 days from shipping
- Cost to return
- See the returns page; $6.95 restocking fee for in-store returns
Bought something from The RealReal?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: The RealReal's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.