Stores / Roots
Roots return policy
30 days after receiving the package. Unworn, unwashed, tags attached.
30days from delivery
- Refund
- Original payment method
- Cost to return
- $12 fee for mailed refunds to original payment; free to a gift card or in store
- Price adjustment
- One-time, on regular-price items within 7 days of purchase
Sale and final-sale items
- Final sale: Sale items in an extra %-off promotion
- Final sale: Custom or personalized orders
- Final sale: Gift cards, jewelry, swimwear
- Final sale: Limited edition or charitable items
US vs Canada
Checked on Roots's Canada site.
- Window
- 30 days from delivery
- Cost to return
- C$12 fee for mailed refunds to original payment; free to a gift card or in store
Bought something from Roots?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: Roots's returns page · checked 2026-10-13. Policies change; confirm on the store's site before you ship a return.