Stores / Rails
Rails return policy
Return within 14 days of delivery for a refund; days 15-30 are exchange or store credit only.
14days from delivery
- Refund
- Original payment method
- Cost to return
- $7.95 deducted from refunds; free for exchanges, store credit and in-store returns
- After that
- exchange or store credit only until day 30
Sale and final-sale items
- Final sale: Personalized items
US vs Canada
Checked on Rails's Canada site.
- Window
- 14 days from delivery
- Cost to return
- CA$7.95 return processing fee deducted
Bought something from Rails?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: Rails's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.