Stores / PUMA
PUMA return policy
Eligible items within 30 days of delivery (some launches and exclusives: 15 days).
30days from delivery
- Refund
- Original payment method
- Cost to return
- Free online returns
Sale and final-sale items
- Final sale: Gift cards
- Final sale: Bodywear
- Final sale: Customized products
- Final sale: Final sale items
Good to know
- LaMelo Ball and Fenty x PUMA shoes: only 15 days
- No direct exchanges
US vs Canada
Checked on PUMA's Canada site.
- Window
- 30 days from delivery
- Cost to return
- Free prepaid label for ca.puma.com orders
- Some collaborations (e.g. LaMelo Ball, Fenty) must be returned within 15 days.
Bought something from PUMA?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: PUMA's returns page · checked 2026-10-14. Policies change; confirm on the store's site before you ship a return.