Stores / On
On return policy
Returns and exchanges for products in new condition within 30 days of purchase.
30days from your order
- Refund
- Original payment method
- Cost to return
- See store
US vs Canada
Checked on On's Canada site.
- Window
- 30 days from order
- Cost to return
- See store
Bought something from On?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: On's returns page · checked 2026-10-14. Policies change; confirm on the store's site before you ship a return.