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Stores / Old Navy

Old Navy return policy

30 days from delivery for online orders (shared Gap Inc. policy).

30days from delivery
Refund
Original payment method
Cost to return
Free in store; $6 for mail returns by non-members
Holiday
Orders 2026-10-15 to 2026-12-24 can be returned until 2027-01-15

Sale and final-sale items

  • Final sale: Final sale items
  • Final sale: Masks

Good to know

  • Loyalty members get 45–60 days (store credit after day 30)

US vs Canada

Checked on Old Navy's Canada site.

Window
30 days from delivery
Cost to return
Free (mail or most stores)
  • Swimwear and maternity can only be returned by mail.
  • Items marked mail-only can't go back to a store.

Bought something from Old Navy?

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Source: Old Navy's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.