Stores / New Balance
New Balance return policy
Returns in new condition within 45 days of shipment (online orders).
45days from shipping
- Refund
- Original payment method
- Cost to return
- Free for members; $5 restocking fee for non-members
Sale and final-sale items
- Final sale: Items marked non-returnable or final sale
- Final sale: Custom shoes
US vs Canada
Checked on New Balance's Canada site.
- Window
- 45 days from shipping
- Cost to return
- Free for members; $7.95 deducted for non-members
Bought something from New Balance?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: New Balance's returns page · checked 2026-10-14. Policies change; confirm on the store's site before you ship a return.