Stores / Macy's
Macy's return policy
Most items within 30 days of delivery (online) or purchase (store).
30days from delivery
- Refund
- Original payment method
- Cost to return
- Free in store; $9.99 + tax deducted for mail returns by non-Star Rewards members
- Holiday
- Orders 2026-10-05 to 2026-12-31 can be returned until 2027-01-31
Sale and final-sale items
- Final sale: Final sale items, including Last Act
- Final sale: Food, beverages and live plants
- Final sale: Altered or personalized items
Good to know
- Tech accessories: 14 days
- Fine jewelry and watches are inspected first
US vs Canada
Macy's doesn't sell online in Canada.
Bought something from Macy's?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: Macy's's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.