Stores / Koio
Koio return policy
Refunds within the regular 14-day return window; after that, exchange only.
14days from your order
- Refund
- Original payment method (first 14 days)
- Cost to return
- $14 shipping and processing fee
Sale and final-sale items
- Koio items discounted 50% or more are final sale.
- Final sale: Items discounted 50% or more
Good to know
- Koio doesn't say when the 14 days start; we count from the order date to be safe
US vs Canada
Checked on Koio's Canada site.
- Window
- 14 days from order
- Cost to return
- $14 shipping and processing fee
- No exchanges on international orders: return it and place a new order.
Bought something from Koio?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: Koio's returns page · checked 2026-10-14. Policies change; confirm on the store's site before you ship a return.