Stores / J.Crew
J.Crew return policy
Request within 30 days of purchase; the return must be received and processed within 30 days for a refund to your original payment.
30days from your order
- Refund
- Original payment method
- Cost to return
- $7.50 deducted with the prepaid label; free at US stores
Sale and final-sale items
- Final sale: Monogrammed or personalized
- Final sale: Lingerie
- Final sale: Vintage
- Final sale: Altered items
- Final sale: Final sale
Good to know
- J.Crew and J.Crew Factory returns can't be swapped between brands
- Marketplace items go back to the vendor
US vs Canada
Not confirmed: Ships to Canada as an international order: you pay return shipping
- Window
- 30 days from order
- Cost to return
- $7.50 deducted with the prepaid label; free at US stores
Bought something from J.Crew?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: J.Crew's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.