Stores / JCPenney
JCPenney return policy
Return or exchange with a receipt within 60 days of the original purchase date, in store or by mail.
60days from your order
- Refund
- Original payment method or JCPenney gift card
- Cost to return
- See the returns page
Sale and final-sale items
- Final sale: Monogrammed, personalized or altered items
- Final sale: Body jewelry
- Final sale: Gift cards
US vs Canada
JCPenney doesn't sell online in Canada. JCPenney no longer ships internationally.
Bought something from JCPenney?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: JCPenney's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.