Stores / H&M
H&M return policy
30 days. Mail-backs must be postmarked within 30 days of delivery. Unworn, tags attached.
30days from delivery
- Refund
- Original payment method
- Cost to return
- Free in store; $5.99 deducted for mail returns
Sale and final-sale items
- Final sale: Items marked final sale
- Final sale: Hazardous items like some cosmetics and nail polish
Good to know
- Other brands sold on hm.com can't be returned in store
US vs Canada
Checked on H&M's Canada site.
- Window
- 30 days from delivery
- Cost to return
- Free in store; C$3.99 for returns to the online warehouse
Bought something from H&M?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: H&M's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.