Stores / DSW
DSW return policy
Return most unworn, undamaged merchandise within 60 days of purchase for a refund or exchange.
60days from your order
- Refund
- Original payment method within 60 days; merchandise credit after that
- Cost to return
- Free in store; mail returns may have a fee
Sale and final-sale items
- Final sale: Items marked Final Sale
Good to know
- Returns after 60 days with a receipt get merchandise credit.
- DSW Canada (dsw.ca) purchases can't be returned to DSW US.
US vs Canada
Not confirmed: DSW Canada (dsw.ca) is run separately and its returns page didn't load its terms. dsw.ca purchases can't be returned to DSW US.
- Window
- 60 days from order
- Cost to return
- Free in store; mail returns may have a fee
Bought something from DSW?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: DSW's returns page · checked 2026-10-14. Policies change; confirm on the store's site before you ship a return.