Stores / ASOS
ASOS return policy
Return items in original condition within 28 days of delivery (from the last package if it came in several).
28days from delivery
- Refund
- Original payment method, within about 14 days of arrival
- Cost to return
- Free for account holders on qualifying orders; $4.95 for guest checkouts
Sale and final-sale items
- Final sale: Items marked Final Sale
Good to know
- Items from ASOS Brand Partners go back to that brand.
- Returns are subject to ASOS's Fair Use Policy.
US vs Canada
Not confirmed: ASOS's Canadian returns page returned an error; Canadian terms weren't confirmed.
- Window
- 28 days from delivery
- Cost to return
- Free for account holders on qualifying orders; $4.95 for guest checkouts
Bought something from ASOS?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemSource: ASOS's returns page · checked 2026-10-15. Policies change; confirm on the store's site before you ship a return.